Return & Exchange

Return And Exchange

  1. We are committed to selling high-quality Products that we hope you enjoy using. Nonetheless, we also know that, for one reason or another, there may be occasions when you need to exchange or return something you have bought. You must, therefore, make sure that you check your Products carefully at the time of delivery before they are used or installed. We also recommend that you keep your delivery receipt and a copy of your order, which is accessible from your online profile at alpha store, as proof of purchase in the event of any after-sales queries. Products purchased can be returned or exchanged within fourteen (14) days from the purchase date.
  2. All sizes and measurements of the Products are approximate but we do try to make sure that they are as accurate as possible. It may be occasionally possible that the Product specification from the manufacturer may change or we may have trouble with the supply of certain Products and may, therefore, supply a substitute of the same or better quality at the same price. If you are not satisfied with the replacement or substitute, you can return such Products.
    If you change your decision within fourteen (14) days from the date of the purchase of the Products, we may accept a return of such Products or allow their replacement, subject to the following terms and conditions:
  3. All Products we sell are covered by our fourteen (14) day Returns are Easy policy If you would like to return something we have delivered or in process of delivery within the fourteen (14) day window, you may contact our Customer Service Center and we will collect it free if delivered. Your order number will count as your receipt. We accept a return of the Products purchased by you or replace them, provided they are in good condition, saleable and merchantable. If the purchased Products– because of their nature or the way they are packaged or wrapped- can never be reinstituted to the position as they were at the purchase date or can never be offered for sale to the general public, then we may have the right to reject their return or replacement unless for a manufacturing defect that was not apparent to you upon purchasing and unless you have been informed of and accepted such defect. The Products to be returned or replaced do have a defect, do not comply with the specifications applicable at Kuwait, or if the existing defect cannot be made good without affecting the quality of such Products. If the quality of the Products will not be compromised, we may have the right to reject the replacement or return of such Products. Products can be replaced or returned if they are not genuine or are counterfeit. It may be noted that we do not charge any extra fee for the return or replacement of Products. We may have the right of not accepting the return or replacement of Products if they were sold during special promotions and/or sales.

Replacement Policy

  1. All the agency products sold through the alpha store will be replaced with new Products, if the Service Center cannot effect a repair and if the unit is within the warranty period
  2. If the unit is damaged by misuse or by the mistake of the customer, the unit will not be replaced but may be repaired at customer responsibility & with minor charges.
  3. In case the same model is not available in the showroom, you can select another model by paying the difference.
  4. The same warranty will continue for the new product.